You are accepting all of our terms and conditions when you purchase through Our Little Tribe Transfers.

 

TURNAROUND TIME

DTF Transfer turnaround time 1-3 business days!

Screen Print/UVDTF turnaround time same day by 5PM or next business day. These must be ordered separately to be this turnaround time and cannot be combined with DTF made to order transfers.

Our turnaround time is for our production time and it is subject to change based on many variables. Day 1 of turnaround time starts the next day after your order was placed. This will always be updated on the banner of our website if it changes. Things happen, and if and when they do, we will address any pending orders at that time. Printers do go down and sales do increase. 

 

READY TO SHIP ITEMS

All Ready to Ship (RTS) items must be ordered separately from any other items if you want them in the RTS window. If your RTS items are in an order with other items, it will be the turnaround time for the other items and the order will not be split to ship separately.

 

INCORRECT CUSTOM ORDERS

Your order must be 100% ready to print when it is submitted via the uploader or our Gang Sheet Builder. If it is not, we will cancel the order and supply a store credit for you to repurchase the artwork correctly. This cannot be returned back to your form of payment per the terms you agree to upon checkout. 

 

BUSINESS DAYS

We work Monday-Friday business days. The weekends, major holidays, non-business days, are not included in your turnaround time.

 

 

RETURNS

All Sales are Final.

We do not accept returns or exchanges for any reason.

If your custom item is submitted and not correct, it will be cancelled for a store credit only.

Any requested cancellations that can be processed will be provided a store credit for the entire purchase price. They will not be refunded to the original payment as all sales are final.  

Once an item is queued to print, we cannot stop processing for any reason. All orders are made to order and we cannot stop mid-production.

Shipping prices are based on the weight of your package. We are not responsible for any lost or damaged packages. 

Please know we do not work the weekends or any major holidays.

Damages

All damaged or order issues must be emailed to us within 5 days of receiving the product per the tracking. Please inspect your file immediately and store in a low humidity space. 

Please contact us at ourlittletribetransfers@gmail.com.

 

LOST PACKAGES

Please contact USPS or UPS if your package is lost in transit or did not arrive at the address you provided. We are not responsible for packages that are lost or stolen once delivered. This would be a matter to take to the carrier service.

If a package is never received by USPS/UPS and never scanned, please let us know after 72 hours after shipping confirmation was sent to you. We can place a request for a new one to be printed. 

 

All terms and conditions are subject to change and update at any time without notice or warning. Please review each time you check out.